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Returns, Refunds & Replacement Policy

At SHIVSURA, we want you to have a smooth shopping experience. Please read our simple return and replacement guidelines below.

1. 7-Day Return

Eligible products can be returned within 7 days of delivery, provided the product is unused, undamaged and returned with its original packaging, accessories and tags, wherever applicable.

Products that have been used, altered or damaged due to improper handling may not be eligible for a standard return.

2. Damaged, Broken, Wrong or Missing Product

If you receive a damaged, broken, wrong or incomplete product, please contact us within 48 hours of delivery.

Please share:

  • Order number

  • Clear photographs of the product and package

  • Shipping label/AWB photograph

  • Complete unboxing video, where requested

After verification, SHIVSURA may provide a replacement or refund, as applicable.

3. Unboxing Video

For damage, wrong-product or missing-item claims, customers are strongly requested to record a complete, continuous and unedited unboxing video.

The video should:

  • Start before opening the sealed parcel.

  • Clearly show the shipping label/AWB and package condition.

  • Show the complete opening process from start to finish.

  • Have no cuts, edits, pauses or interruptions.

  • Clearly show the product and all items received.

The unboxing video may be requested by SHIVSURA to verify and investigate the claim.

4. Manufacturing Defect

For a genuine manufacturing defect, please contact us within 30 days of delivery.

After verification, SHIVSURA may provide a replacement or another appropriate resolution, subject to product availability and applicable law.

5. Return Shipping

For standard returns due to change of mind or customer-related reasons, applicable return shipping costs may be borne by the customer.

For verified damaged, wrong or defective products, SHIVSURA may arrange or bear the applicable return shipping cost.

6. Refunds

Once an approved return is received and inspected, the applicable refund will be initiated to the original payment method, wherever possible.

The time taken for the refund to appear may vary depending on the bank, payment gateway or payment provider.

7. Non-Returnable Products

The following may not be eligible for standard returns:

  • Customized or personalized products

  • Used or altered products

  • Products damaged due to misuse or improper handling

  • Products without required original packaging or accessories

  • Products specifically marked as non-returnable on the product page

This does not affect any consumer rights that cannot legally be excluded.

8. Contact & Grievance Redressal

For returns, refunds, replacements or complaints, please contact:

SHIVSURA Customer Care
Email: shivsuracare@gmail.com
Phone: +91 95603 60476

Grievance Officer: Sachin Singh
Designation: Grievance Officer

Business Address:
H.no. 166, KP Road, Near UK07 Momos Se Next Wali Gali, Dehrakhas, Patel Nagar, Dehradun, Uttarakhand – 248001, India

SHIVSURA will handle consumer complaints in accordance with applicable Indian law.

Quick Summary

Standard Return: 7 Days
Damaged / Wrong / Missing Product: Report within 48 Hours
Manufacturing Defect: 30 Days
Unboxing Video: Continuous & Unedited for claim verification
Customer Care: shivsuracare@gmail.com | +91 95603 60476

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable Indian law.